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Old 10-14-2011   #1
Ma ghayro
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Default What went wrong with BlackBerry service?

Originally Posted by Source
BlackBerry users are continuing to report problems with the service - the third day of web and email issues for users of RIM's smartphones.

Yesterday's BlackBerry service problems, which affected users of the smartphones in Europe, South America and India, were caused by a core switch failure, according to RIM. Speaking to today, Rory O'Neill, RIM's VP of software and services, gave further details about the outage.

The outage has been caused by the failure of a core switch on the network that connects a major RIM datacentre in Slough to other RIM datacentres worldwide, O'Neill said. "On Monday we thought we had identified the root cause - a core switch that connects our datacentres worldwide - and what we did yesterday was to identify that and change the components and the infrastructure, and brought the BlackBerry service back again overnight.

"Overnight it was performing very well but it became evident when we loaded the traffic back on that unfortunately the service and components weren't behaving as we wanted them to or should have been behaving.

"The teams have now identified another fix - they have taken the service down to try and remedy that fix and are in the process of reloading content and connections so we can get the datacentres up and running in the ways that we need to."

O'Neill said RIM engineers had "isolated the core component parts that are causing the issue" and are working to fix it "as quickly as possible".

At this time, RIM can't say when the problems will be resolved, according to O'Neill, but he said that as soon as it has a timeframe for the problem being resolved the company will update customers through various channels, including Twitter and Facebook.

At RIM's annual customer conference, taking place in London today, the company's UK MD, Stephen Bates, gave a statement on the outage. "We thought we had got to the root cause on Monday but we did not," he said, adding: "We are dealing with over 20PB of data every month so you can imagine the disruption we are trying to resolve."

"We have a world-class team of engineers working on this night and day," added Bates. "A service disruption of this nature is not acceptable to us or to you."

This has been the subject for sometime now, i'm still seeing posts on Facebook, tweets and people talking how unstable the service is after it went back online.

I still don't understand what's the so cool about BlackBerry.
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